Our Story
Pilar was born out of an urgent need to bridge the communication gap for non-profits and small businesses. We saw firsthand how dedicated teams were overwhelmed, leading to burnout and high turnover, while outdated technology hindered their impact.
The Challenge: Overwhelmed Teams, Underserved Communities
Non-profits and small businesses are the backbone of our communities, yet they often operate with overburdened staff and outdated tools. Teams are stretched thin, handling everything from operations to public inquiries, leading to stress and high turnover. This digital divide means critical information often fails to reach the people who need it most, quickly and reliably.
Our Solution: Accessible AI for Everyone
Pilar is a multi-channel communication platform powered by AI, designed to bridge this gap. We empower organizations to connect with their communities on the platforms they already use every day—like SMS, WhatsApp, and Messenger. No new apps to download, no complex portals to navigate.
Democratizing Communication: Our mission is to make automated communication accessible to everyone, especially organizations with limited technical and financial resources. For many communities, a simple text message is the most reliable way to access vital, real-time information.
Simplicity by Design: An organization can set up its Pilar agent in minutes by uploading existing documents, FAQs, and other information. Our system automatically organizes and validates this knowledge, making it ready to answer questions instantly. No technical expertise is required.
Continuous Improvement: Pilar doesn’t just answer questions—it learns. Our platform identifies gaps in your knowledge base and suggests improvements based on real-world interactions, creating a smarter, more effective resource over time.
Our Guiding Principles
We are building a sustainable business that profits by fulfilling a social mission. Our principles guide every decision we make.
Price Transparency: No hidden costs or surprises. Our clients know exactly what they are paying for and why, allowing them to justify every expense.
Fairness and Modularity: Clients pay only for what they use. Our model ensures that even the smallest organizations can afford to start, scaling their investment as they grow.
Sustainability of the Win-Win Model: We succeed when our clients succeed. Our incentives are aligned to help organizations expand their reach and impact.
Commitment to Communities: We are more than a software provider; we are a partner. We listen to our users and evolve our product to meet their needs, building relationships based on trust.
Ethics and Responsibility: Your data is yours alone. We never monetize end-user data or display ads. Our focus is solely on delivering real value through information.
Pilar is our commitment to empowering those left behind by the digital revolution. We measure our success not just in financial returns, but in the number of communities where information flows more freely, catalyzing social good for all.